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Testimonials

Cutting Edge CNC adds a 4th MultiCam Router to keep up with soaring RV sales.

Cutting Edge CNC Logo

1. Can you tell us a little about your business and what makes you unique in that space?

Interview with Danny Miller – Owner of Cutting Edge CNC

Cutting Edge CNC started summer of 2010 with a ShopBot CNC router in my personal shop. We make structural parts, designer-type parts, spacing saving parts and many custom parts for the Recreational Vehicle (RV) industry. Our service is what makes us unique. Not only do we provide exceptional service, we also offer a full-service solution. Others in this space often build parts to specs, but our team takes a different approach. We take the time to understand and discover what our customers truly want and need. We do as little as just cut it to as much as a start from scratch, design and build a finished solution.

2. How is your business doing and did you have to pivot your business model during the pandemic? If so, what did you do?

The RV industry responded positively during the pandemic. 2020 was a historical year; less than a year after sales were in free fall, now the trend has completely reversed. There are many brand new RV-ers, a huge influx of people flocking to the RV lifestyle due to the pandemic induced travel restrictions. We had to pivot our business model as well, we were manufacturing store fixture items in the retail space, but that market tanked and stopped production overnight. We shifted production from doing 65-75% RV jobs to over 90% RV jobs.

3. The pandemic has caused many business disruptions, what made you decide to invest in additional capital equipment?

Return on Investment and the demand for RVs skyrocketed. The RV market is the strongest it has been in decades, sales have soared, and the demand is not going away anytime soon.

4. What type of MultiCam machine(s) do you currently own and how long have you been working with it?

This is our fourth MultiCam. We purchased our first MultiCam back in 2013, we have two, dual spindle routers and two, quad spindle routers.

5. We love repeat customers, what made you choose MultiCam again? What made our machine stand out from other options?

We cannot speak highly enough of the exceptional service that MultiCam Great Lakes provides! Once upon a time, we owned three other CNC brands, one we purchased new and we quickly realized what we did not want which was the lack of service. It is not if we need service, it is a matter of when we need service. We decided we wanted to do business with a company that has exceptional service locally, and MultiCam came highly recommended in the area.

6. What have you been able to achieve since adding another 4-spindle heavy-duty router to your lineup?

We were running a little overtime to keep up with jobs, but now we are back to one 8-hour shift on all four machines utilizing all 12 spindles. Our four-head machines make parts less than 15” wide, and the two-head machines make parts larger than 15” wide. We cut a wide array of materials such as hardwood, OSB, particleboard, plastic, MDF, plywood, edge glued panel, and more.

7. What was it like to work with MultiCam?

MultiCam Great Lakes is easy and awesome to work with. I have known Robert and Marty for many years.

8. What would you say to others considering purchasing a MultiCam?

Please consider the service aspect when making a purchasing decision. Downtime is expensive, same-day or next-day service is essential. You want a partner to jump when you jump. We have experienced a 3-day downtime, and any time a machine is not running, we are losing money.

9. What else would you like to share with us? Are there any feedback on how we can improve your experience with MultiCam?

I have a few design ideas but overall, I am happy with my MultiCams. They are all great and solid machines.

Option Signs Boosts Manufacturing Capabilities with a Third MultiCam Router

Option Signs broadens their manufacturing capabilities at the company’s Alpharetta, Georgia manufacturing facility with the addition of a new APEX1R CNC router to meet increasing national demands for custom light manufacturing and engineered products.

Option Signs and Environmental Graphics manufactures bespoke signs, graphics, and non-structural building fixtures for variety of customers including general contractors, developers, architects, and building owners of multifamily, healthcare, industrial, and other commercial properties. The company has been proudly manufacturing and installing across the United States for nearly ten years and, its founders’ careers stretch back over 30 years. Recently, Option Signs joined the growing family of Illinois Avenue Partners, a conglomerate of smaller, discrete manufacturers banding together for scale and sharing of opportunities.

Option Signs and Environmental Graphics Team and Table

Interview with Tucker Twitmyer – President of Option Signs and Oakhurst Signs

1. The pandemic has caused many business disruptions, what made you decide to invest in additional capital equipment?

Our decision to continue investing and to upgrade our router table fleet was driven by the numbers. Thanks to a nice trend of growing demand, we needed increased CNC throughput. Thanks to our CFO, Michael Winton, we had secured favorable bank financing. Most importantly, the efficiency, bed-size, and speed of the APEX1R offered us significantly reduced costs in our increasingly busy cutting and shaping operations.

2. How is your business doing and did you have to pivot your business model during the pandemic? If so, what did you do?

Nothing is easy in the Covid environment, and Option Signs faces its fair share of challenges. Some customers pulled back orders in March and April. Light custom manufacturers are nimble organizations, and Option Signs is no different. It has the people, processes, and technology to produce many different kinds of items. Option used its flexible workflows and its new NetSuite ERP system to rapidly add new products and sales lines. By early April, the company had created a full line of Workplace PPE, launched an e-commerce store, and started making a name for itself as a leading PPE supplier to offices, election commissions, and school districts.

3. What type of MultiCam machine(s) do you currently own and how long have you been working with it?

The new APEX 1R is joining a MultiCam 3000 Series Router and replacing another. Both of the 3000s were purchased used. They were manufactured in the early 2000s and have had a great life. When it comes down to it, the new APEX with additional bed space is a massive upgrade in productivity.

Option Signs and Environmental Graphics MultiCam Old and New Side by Side.JPG

4. We love repeat customers, what made you choose MultiCam again? What made our machine stand out from other options?

Buying from MultiCam was the result of a 90-day selection process led by Michael McKenney our Operations Superintendent supported by others in the company. Michael and Option Signs evaluated seven other manufacturers during the due diligence process. Ultimately, the decision was based on four primary considerations. MultiCam’s initial purchase price was reasonable, though most others were less expensive. Evidence of full lifecycle costs was difficult to find, but market research indicated MultiCam’s equipment was likely the best or one of the best. MultiCam has a ready and available parts and service labor network. Throughput was the fourth factor. The APEX1R machine absolutely chews through the kinds of material that Option Signs runs.

5. What have you been able to achieve since adding a new APEX1R to your lineup?

Option Signs is enjoying decreased worktimes and increased volumes thanks to its new machine. Both of these dynamics drive improved margin.

6. What was it like to work with MultiCam?

Clay Farlow, General Manager of Options Signs reports that, “The MultiCam team, led by Jeff Branch of the Atlanta division, did a great job. They helped us develop a view of the market and the MultiCam equipment. Each of our four decision criteria were vetted with MultiCam’s input and assistance. They have been great to work with.”

7. What would you say to others considering purchasing a MultiCam?

The hidden costs of aging equipment can break a custom light manufacturing business. Many of those costs are hard to capture. Option Signs is a good example of how one decision, buying a new MultiCam APEX1R, can help drive significant operations improvements and reduce manufacturing costs across a wide range of work centers.

The Rock House Workshop Testimonial

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Michael Wilson – Owner | The Rock House Workshop

 

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CCS Image Group Testimonial

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Chris R. Henderson – CNC Routing Operations/Drafting

CCS Image Group

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Graphic Components Testimonial


Phil Lawrence – Owner/GM

https://graphiccomponents.com/

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Fuller Moto Testimonial

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Bryan Fuller – Master Builder and Designer

https://fullermoto.com/


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